Refunds and Returns Policy
Effective Date: 21st January 2025
At Blue Block Frames Ltd, we strive to ensure your satisfaction with our products. If you are not completely happy with your purchase, we offer a straightforward and fair refunds and returns process.
1. Eligibility for Returns
To qualify for a return, the following conditions must be met:
- The product must be returned within 30 days of the original delivery date.
- The product must be in its original condition, unused, and with all original packaging, accessories, and tags included.
- Proof of purchase (e.g., order confirmation email or receipt) is required.
2. Non-Returnable Items
The following items are not eligible for returns:
- Products marked as final sale or non-returnable at the time of purchase.
- Products that have been damaged, modified, or used beyond what is necessary to inspect the product.
- Gift cards or promotional items received as part of a bundle.
3. Return Process
To initiate a return, please follow these steps:
Contact Customer Support: Email us at [email protected] with your order details, the reason for the return, and any supporting images (if applicable).
Receive Authorization: Once we review your request, we will provide you with a Return Authorization Number (RAN) and instructions on where to send the product.
Ship the Product: Pack the item securely in its original packaging and include your proof of purchase and RAN. Use a trackable shipping method to the following address:
Blue Block Frames Ltd
216 Victoria Ave, Albert Park, Melbourne, VIC 3206Please note: Customers are responsible for the cost of return shipping unless the return is due to a defective or incorrect product.
Inspection and Processing: Once we receive your return, we will inspect the product and notify you of the outcome.
4. Refunds
Approved refunds will be processed as follows:
- Refunds are issued to the original payment method used during the purchase.
- Please allow 5-10 business days for the refund to appear in your account, depending on your payment provider.
- If the product was purchased using a gift card, the refund will be issued as store credit.
Partial Refunds: In some cases, partial refunds may be granted (e.g., if the product shows signs of handling but is otherwise in good condition).
5. Exchanges
If you would like to exchange your product for a different item, size, or color:
- Follow the same return process outlined above and specify your exchange request in your email.
- Once we receive your returned item, we will ship the replacement product at no additional cost for standard shipping.
6. Defective or Incorrect Products
If you received a defective or incorrect product:
- Contact us within 7 days of receiving the item.
- Provide clear photographs and a description of the issue.
- We will cover all shipping costs and offer a full refund or replacement.
7. Fees and Costs
- Return Shipping Fees: Customers are responsible for return shipping costs unless the return is due to a defect or error on our part.
- Restocking Fees: No restocking fees apply.
- Customs/Duties Fees: If applicable, customs or duties fees paid during the original order are non-refundable.
8. Cancellation Policy
- Orders can be canceled for a full refund if the cancellation request is made before the product is shipped.
- If the order has already been shipped, it must be returned according to the process above.
9. Contact Information for Returns and Refunds
For any questions, concerns, or to initiate a return, please reach out to us:
- Email: [email protected]
- Address: 216 Victoria Ave, Albert Park, Melbourne, VIC 3206
Our team is available to assist you during business hours, Monday to Friday.
10. Changes to This Policy
We may update this Refunds and Returns Policy from time to time to reflect changes in our practices or for legal and regulatory reasons. Any updates will be posted on this page with the updated effective date.
We are committed to ensuring your satisfaction and a seamless shopping experience. Thank you for choosing Blue Block Frames Ltd!